Returns & Exchanges Policy
At HOYTS Gift Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.
1
Initiate Your Return
Contact our support team with your order number and the reason for your return to receive a return authorization.
2
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and accessories are included.
3
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our warehouse.
4
Receive Your Refund
Once we receive and inspect your return, we will process your refund to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing