Frequently Asked Questions
Everything you need to know about shopping at HOYTS Gift Shop.
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while express options are available at checkout.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that personalized or digital gift items may be non-refundable.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping and personalized message cards for a small additional fee. You can select these options directly on the product page or during the checkout process.
Are your products covered by a warranty?
All our physical gift products are inspected for quality. If you receive a damaged or defective item, please contact our support team within 48 hours of delivery for a replacement or refund.